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  • Installation Video

    • Frequently Asked Questions

  • What is the benefit of buying my Elegant Embers Gas Logs and Radiant Heat Burner System™ directly through ElegantEmbers.com?
    Customer Service, Product Knowledge and Warranty Assistance are just a few good reasons to purchase directly through ElegantEmbers.com. We don't just sell you the products, we can help you make sure that it will fit your fireplace. Here, at GO Sales Inc., Elegant Embers Gas Logs and the Radiant Heat Burner System™ are what we specialize in. It's what we do! We keep a large inventory of units and parts in stock. Most vendors require you to deal with the manufacture for all warranty issues. We facilitate and handle all warranty issues, on units that are purchased through ElegantEmbers.com, within one business day.
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  • What is the total cost?
    Please click on the Pricing/Ordering tab to view our prices. We guarantee that we will always give you our best price. No sales gimmicks here.
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  • What are Elegant Embers™ gas logs made of?
    Our gas logs are made from fire-proof molded refractory cement and extruded bisque ceramic clay than hand painted.
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  • Why is there no sales tax on the Elegant Embers Gas Logs and Radiant Heat Burner System™?
    We ship your Elegant Embers Gas Logs and the Radiant Heat Burner System™ from a state that does not have a sales tax, therefore there is no sales tax for you. This saves you even more money by ordering directly through ElegantEmbers.com
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  • Can I use my existing Fireplace Doors?
    Yes, you can use your existing glass doors and wire screen mesh. You can view our fireplace doors Here.
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  • What is the BTU rating?
    The Radiant Heat Burner System™ is rated at:
    Natural Gas
    72,000 BTU for 18" log sets
    95,000 BTU for 24" log sets
    125,000 BTU for 30" log sets
    140,000 BTU for 36" log sets.
    Propane Gas
    59,000 BTU for 18" log sets
    71,000 BTU for 24" log sets
    100,000 BTU for 30" log sets
    110,000 BTU for 36" log sets.
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  • I already have gas logs. Can I buy just the Radiant Heat Burner System™ with out the logs and use my existing logs?
    Yes, you can buy just the Radiant Heat Burner System™ without gas logs and use your exsiting gas logs. Make sure you buy the correct burner size for your logs. You can view our burner options Here.
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  • How will my Elegant Embers Gas Log System be shipped?
    We ship all Elegant Embers Gas Logs and Radiant Heat Burner Systems™, free of charge, via FedEx Ground to the United States and Canada.
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  • How does the Radiant Heat Burner System produce so much heat?
    Our system burns the same amount of gas as other gas log burners in its class. The difference is the technology in the burner. Our burner not only creates the most dynamic glowing embers on the market, but also forces the flame to the front side of the fireplace. This greatly increases the btu output from the gas logs. This is the latest patented technology in gas burners and there is just no other burner like it on the market.
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  • Is there a warranty on the Elegant Embers Gas Log System?
    Yes, your Elegant Embers Gas Logs and Radiant Heat Burner System™ comes with a limited lifetime warranty to the original purchaser. You can view the warranty Here.
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